Showing posts with label plagues. Show all posts
Showing posts with label plagues. Show all posts

Thursday, October 11, 2012

Downward sales spiral plagues Europe's automakers

Downward sales spiral plagues Europe's automakers

Remy De La Mauviniere / AP

Opel hopes its new model, the Adam, will help to reverse the company's 14-year-long long history of losses in the European marketplace.

By Paul A. Eisenstein, NBCNews contributor
Despite its miniscule size, the new Opel Adam will make a big splash when it debuts at the Paris Motor Show this week.

Named for the German automaker's original founder, Adam Opel, the three-door auto is the first in a wave of 23 new models the manufacturer plans to bring to market during the next four years — a product assault parent General Motors can only hope will reverse what is now Opel’s 14th year of sinking deep into the red.

But Opel isn’t the only European automaker in trouble. France’s Peugeot is expected to seek a bailout from the French government. Senior officials at Italy’s Fiat — partner to Detroit-based Chrysler — last weekend met with that country’s top government officials to discuss “strategic options.” And even Daimler AG has cut its earnings forecast and downsized production plans for the rest of the year, warning that the situation in Europe is spiraling downward faster than expected.

The European Automobile Manufacturers Association, or ACEA using its French initials, expects 2012 to bring the market’s worst sales in 17 years. Industrywide, car registrations dipped 8.5 percent for August. And only Volkswagen, among major manufacturers, posted a sales gain — largely by including Porsche results in its corporate numbers.

Sales have been plunging in the southern European markets hardest hit by the Continent’s economic slump, notably Italy and Spain. But even the economic powerhouse is sliding downward, with ACEA reporting that German registrations dropped 4.7 percent last month.

Jonathon Poskitt, senior automotive researcher with British-based LMC Automotive, says the situation is a “deteriorating picture” with “no quick turnaround likely.”

Compared to the U.S. automotive slump of 2008 and 2009, Europe actually isn’t faring so badly. The American market fell from a peak of more than 17 million vehicles in the previous decade to barely 10 million by the time it bottomed out. But there’s a big difference, analysts and industry leaders stress. In the U.S., the industry moved aggressively to respond, largely through factory closings and job cuts. General Motors and Chrysler, in particular, emerged from their own 2009 bankruptcies collectively shuttering a score of assembly and component plants.

By comparison, relatively little has been done in Europe other than sound the alarm. Even before the sovereign debt crisis began, Europe was laden with overcapacity. By some estimates it now has at least eight more assembly plants than are needed.

Fiat did shutter one grossly underutilized facility on Sicily, but other makers are so far only discussing their options.

“I cannot be the guy who cleans up the mess,” Fiat CEO Sergio Marchionne recently grumbled, “but the mess needs to be cleaned up.”

Part of the problem, Marchionne and others complain, is that German manufacturers have resisted calls for a unified response to the European automotive crisis, especially Volkswagen, which has managed to sidestep the worst of the situation — and which has declared its intent to become one of the world’s largest, if not the top-selling, automakers before the end of the decade's.

But as the situation worsens, some other automakers are being forced to act even if there are dangers associated with moving unilaterally.

Opel is arguably the most troubled of the European marques with various analysts forecasting that losses for the year will come to between $1.5 billion and $2 billion. Morgan Stanley’s influential analyst Adam Jonas last month issued a report arguing that, "We believe the time has come for GM to find a new home for Opel."

For its part, GM continues to put together a rescue plan, one that will see both the addition of new products and the contraction of production and manpower. But the latter goal is limited by both government regulations and union contracts making it extremely difficult to reduce capacity.

GM Vice Chairman Steve Girsky has won some minor concessions from the normally militant union IG Metall, however, by sharing internal data on the crisis but even then, the union will permit the closing of just one plant — and only in 2014.

Peugeot is also pushing to close a plant, though the French government is warning that such a move might forestall any aid to the fast-sinking maker.

“The pain needs to be evenly distributed across Europe,” said Marchionne, and a number of manufacturers are now calling for the creation of an automotive czar — not unlike the one who oversaw the GM and Chrysler defaults — to bring everyone to the table. But, so far, that idea has gained little traction on the government side.

And so, for the moment, automakers are frantically searching for individual solutions while unions are looking for ways to minimize the impact on their members and national governments continue to drag their feet.

The biennial Paris Motor Show, which begins with two days of press previews today, could thus be critical to everyone.

The new Opel Adam will be just one of at least 50 to 60 new products planned for introduction at what is formally known as the Mondial de l’Automobile. In more normal times, auto shows have a tendency to excite motorists and spur them to head for showrooms. But whether that will happen this year is uncertain. Shoring up the European economy remains a work in progress, at best, and it’s uncertain new sheet metal can offset the impact of the ongoing negative headlines.

Wednesday, October 10, 2012

Security complaints plagues many popular car models

Security complaints plagues many popular car models

BMW Group

The Mini Cooper is one of the most complained-about auto models sold in the U.S., with concerns over steering comprising 41 percent of all Mini complaints lodged by consumers.

By Michael B. Sauter and Samuel Weigley, 24/7 Wall St.
Last year, the government received nearly 30,000 complaints from car owners concerned about potentially dangerous defects with their vehicle. Since 2007, the department responsible for auto safety — the U.S. National Highway Traffic Safety Administration — has received more than 130,000 complaints.

The reports range from unintended acceleration to malfunctioning air bags. 24/7 Wall St. reviewed complaints recorded by the Traffic Safety Administration since January 2007 to identify the 10 car brands with the most safety complaints relative to the number of vehicles they sell.

Following receipt of a complaint, the Traffic Safety Administration determines whether a particular vehicle has a real, widespread safety issue. If it does, the agency works with manufacturers to issue recalls. While these recalls can force manufacturers to address safety concerns, they also serve to alert consumers to problems. According to several experts interviewed by 24/7 Wall St., once consumers become aware of a recall, they are much more likely to complain about the model to the Traffic Safety Administration.

In an interview with Panee Segal, senior manager of Data Syndication and Support at Edmunds, she explained that many drivers submit complaints about their cars because they discovered a problem through media coverage. Referring to the recalls issued by Toyota in 2010, she said, “the media will uncover a story — say for instance the floor mats and stuck accelerator — and consumers will become aware of the NHTSA being an avenue for consumers to file complaints. Consumers read the story and say ‘Hey, I have that complaint, too. Let me send in a complaint for the government to be aware of.’”

24/7 Wall St. reviewed the car models of the brands that received the most complaints recorded by the Traffic Safety Administration, based on data provided by online automotive information resource Edmunds.com. In nine out of the 10 cases, well-publicized recalls had been initiated on these vehicles. The Prius — part of Toyota’s unintended acceleration fiasco — was the brand’s most complained-about vehicle. Similarly, the Murano, Nissan’s most complained-about vehicle, had a 360,000-vehicle recall in 2009 due to air ducts that caused the engine to stall.

The effects of recalls, especially well-publicized ones, can be devastating to brand sales and perceived safety. In the first quarter of 2010, Toyota experienced a steep drop in sales following the company’s massive recall. According to a Consumer Reports annual study on consumer identification of auto brands, Toyota’s safety score fell substantially after the incident.

Shaking an image of inferior quality is hard to do, according to Jeff Bartless, deputy editor for Consumer Reports, even when the problem is not related to safety. Brands that are perceived to have general, nonsafety-related mechanical problems are also more likely to be considered unsafe, Bartless explained. As a result, these cars receive complaints regardless of recalls. Volkswagen and Jaguar, two of the cars with the most complaints — have been considered unreliable for years.

According to Bartless, while the Traffic Safety Administration bases recalls on safety risk, the car brands with the most complaints also develop issues that require repair unrelated to safety. “Certainly, the more a car breaks down — it is unreliable, problematic, and expensive — that’s definitely going to shape people's perception, depending on the nature of the problem,” he said.

Edmunds provided 24/7 Wall St. with a comprehensive list of safety complaints issues to the Traffic Safety Administration by brand and model between Jan. 1, 2007, and Aug. 31, 2012. Included were the most commonly complained about vehicle for each brand over that period, as well as the most common type of complaint given for each brand and model. 24/7 Wall St. also consulted Consumer Reports 2012 Car Brand Perception Report.

1. Mini

Complaints per 100,000 vehicles sold: 410.1Year-to-date car sales: 43,632Year-to-date complaints: 275Model complaint leader: Cooper
The Cooper, which represents more than half of the brand’s total sales, was the most complained-about Mini model, with concerns over steering comprising 41 percent of all Mini complaints. In 2010, the Traffic Safety Administration opened an investigation into the 2004 and 2005 Cooper models following complaints that power-assisted steering often fails. Then in January of this year, parent-company BMW recalled 235,000 Minis following complaints to the Traffic Safety Administration of fires due to the overheating of the vehicle’s water pump. According to ConsumerReports.org, the Mini brand was tied with Scion and Ferrari as the worst brands for consumer perception safety.

2. Jeep

Complaints per 100,000 vehicles sold: 386.1 Year-to-date car sales: 325,945 Year-to-date complaints: 1,321 Model complaint leader: Wrangler
Wrangler, which represents roughly 30 percent of Jeep’s total sales, received the most complaints since 2007, with the fuel emission and exhaust system the source of the most common complaint. Jeep’s parent company, Chrysler, announced in May that it was recalling about 87,000 2010 model Wranglers after the Traffic Safety Administration noted that debris could get trapped in the exhaust system, potentially leading to a fire. Just a month later, Chrysler recalled approximately 347,000 Jeep Libertys due to concerns that the lower control arms in the SUV’s rear suspension can rust and cause the vehicle to crash. According to ConsumerReports.org, Jeep’s overall brand perception dropped between 2011 and 2012, but it was in the bottom 10 in both years.

3. Chrysler


Complaints per 100,000 vehicles sold: 292.3 Year-to-date car sales: 216,616 Year-to-date complaints: 693 Model complaint leader: Town & Country
Following the discontinuation of Dodge’s Grand Caravan, the Town & Country will be the sole minivan made by the Chrysler Group. But of the complaints about Chryslers to the Traffic Safety Administration since the beginning of 2007, no vehicle was more frequently mentioned than the Town & Country. The most common complaint was related to the car’s brakes, with drivers reporting premature wearing of pads. Chrysler’s sales were down by nearly 60 percent between 2007 and 2011.

4. Jaguar

Complaints per 100,000 vehicles sold: 240.5 Year-to-date car sales: 8,546 Year-to-date complaints: 15 Model complaint leader: XF
The Jaguar model with the most complaints was the XF, with 17 percent of complaints for that car involving the powertrain. Jaguar recalled about 18,000 X-Type cars in October 2011, which included the XF, due to problems with software. The company released a notice to customers, stating that there could be problems disengaging the cruise control. Sales of the XF were down 40.2 percent between 2008 and 2011.

5. Dodge

Complaints per 100,000 vehicles sold: 231.6 Year-to-date car sales: 344,556 Year-to-date complaints: 1,437 Model complaint leader: Grand Caravan
The Dodge model with the most complaints since 2007 was the Grand Caravan, with the most common issue being the interior electronics and hardware. In October 2011, Chrysler Group, the parent company of Dodge, announced it was stopping production of both the Grand Caravan and the Avenger. CEO Sergio Marchionne told Automotive News that Chrysler would release a crossover between the Grand Caravan and Avenger for 2013. Dodge’s market share has dropped in the past year, falling from 5.2 percent in July 2011 to 3.1 percent in July 2012. Sales were down 37 percent between 2007 and 2011.