Saturday, June 22, 2013

GM tops j.d power quality survey for the first time

GM tops j.d power quality survey for the first time
After years of imports has lagged General has from engine to the top of the charts J.D.. power quality first-time tour, the most influential measure of vehicle quality in the first months in the 2013 rose the showroom lot.

The new study also shows that overall the quality of this year's cars, trucks and crossovers, even a little dropped from 2012 - a decline in largely the result of design problems that cannot be resolved for the most part at the dealership. Issued related to the latest infotainment systems and other high-tech devices are the largest single source of these headaches buyers according to J.D. power.

On the positive side "Manufacturer much do better when it comes, chassis, engines and other mechanical systems", explains Dave Sargent, Director of automotive research for California-based J.D. power and associates.. "Most people now reported problems involved are the latest technology."

Two of every three problems were reported by 83,000 owners and tenants who have participated in the latest study tech-based. While that includes such electro-mechanical devices such as electronic suspensions and cruise control systems, explains most of the complaints involved systems like Ford's much maligned MyFordTouch system, Sargent, pointing out that owners of were particularly frustrated:
User interfaces, which made it difficult to do even the simplest tasks, such as changing the temperature or tuning the radio;
Voice control systems, the commands could not understand or run incorrectly.
Systems that would not associate with a car phone.

Such issues are especially problematic for owners and automakers, as "only a few can be resolved," Sargent said no major Upgrades from the factory.
Problems with electronic systems have in recent years was fast, overtaking of excess wind and road noise than the single biggest complaint of the IQS study. Its makes completely revised survey form for 2013 accounts for this shift - and so consumers can provide more information, which could ultimately help manufacturers to tackle these problems.

The market research company undertook steps make it possible to compare the 2013 IQS results with those from past years and according to Sargent, the rate of complaints - counted as problems per 100 vehicles Surved by more than 10%. The industry average was 102 PP100 in 2012. This time increased on a customized 113 problems per 100.

Between the individual nameplates German sports car manufacturer Porsche the poll topped an average of 80 PP100. In a major surprise, came General Motors truck brand GMC in the second, 90 problems per 100, poked past chart tip Lexus, which had a score of 94 PP100 resistant. Infiniti on place 4, at 95 PP100, followed by Chevrolet, 97 problems.

The five have routinely made of luxury brands, and it was rare that all domestic manufacturers of this elite club to crack. GM, has above all never come near, which do well. And at the automakers, instead of comparing individual brands, which was Detroit-maker rating in 2013 IQS, a statement analyst of described Sargent as "phenomenal."

GM was actually the only manufacturer on average less than 100 PP100, well before Japanese rivals such as Toyota and Honda, the manufacturer, the traditional landing was regarded as quality benchmarks.

"GM has (even) more individual model awards than anyone else by a wide margin," Sargent noticed "eight out of 26 if no one else more than three."

To do so, they were the addition of Buick, a small crossover and the large Chevrolet Avalanche and GMC Sierra pickups - bound. The Chevrolet division alone topped five separate vehicles, also the muscle car Camaro and the full-size Impala sedan.

Other winners are get Honda, KIA, Mazda and Porsche, two awards. Acura, Hyundai, Chrysler, Ford, Nissan, Infiniti, Mercedes-Benz and Toyota model also won awards.

Toyota's high-line Lexus crowned not only premium luxury segment with its large LS, but the sedan scored a record-low 59 problems per 100.

But the continuing difficulties with electronic technologies a dark shadow on the 2013 quality initial survey, suggesting that the industry has some serious challenges ahead.

"Desire, and in some cases more content in their new vehicles, are demanding it, are trying above all technology-related functions, and automakers offer", Sargent said. "While he said" "those who frustrated are the majority of the owners having no problems."

While the real consumers like headache with cooperative Smartphones or tablet computers, they are probably in a relatively short time to replace, said Sargent. But most American drivers keep a new vehicle for at least five years and if there a problem "you are pretty much stuck with it for the lifetime of the vehicle."

Copyright © 2009-2013, the Detroit Bureau

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