DETROIT-Toyota Motor Corp is too insular and not feedback from clients do a good job of integrating or outside agencies in his car designs, according to a panel test last year after a series of safety recalls that companies set up.
The seven-member Panel also said that Toyota should appoint executives, are responsible for security and more decision-making power to regional leaders outside of Japan should be.
Toyota set up the Panel last year after it million vehicles for safety deficiencies, including sticky accelerator pedal points out. U.S. Government testing has since noted, that the problems were caused not by electronics or software, but probably by ill-fitting floor mats or driver error.
The Panel structure, said the callbacks made problems in Toyota that the company, the security issues to identify and respond. Toyota displayed first customer complaints about sticky pedals with skepticism and defensive, the report said, and has an adversarial relationship with federal regulators. There were also poor communication between different regions, although they shared components on the vehicle.
Brian O'Neill, a panel member and former President of the Insurance Institute for highway safety, an insurance funded group leading car security checks, said data from distributors, customers, government agencies and other test, cumbersome and difficult to decipher the groups can be. But it is vital you pay attention to it and use it to improve possible defective track and design.
"I think Toyota is that now, but I don't think that they understood that at an early stage in Japan," O'Neill said Monday in a conference call with media. "It is to hear more from customers as filling out checklists."
O'Neill, said in 2001 Toyota got complaints about vibrations and other problems in their newly revised Camry. If the next-generation Camry came out five years later, there were similar complaints, the company not indicates change the production process, design or test after the first round of complaints.
The 'Black Mancession' your career: the great recession black men has been also known as the "Mancession" because men have been hit so hard, but worse. Life Inc.: The doc Bill is here life Inc.: another way the rich richer what home buyers can get for $200,000 ConsumerMan: in the defense of credit cardsMembers of the Panel said that if she began their work, Toyota responsible had no executives for vehicle safety, and instead saw security as something that everyone should take into account. The Panel recommended that executives who appoint responsible for setting up and the security performance targets and security handle Toyota, as she would have arisen in different markets.
Toyota says that it already some of the recommendations including naming chief safety officers in North America and Japan follow. It has extended the development of its vehicles to more tests.
"Very much learned in the last year, Toyota has valuable counsel, hear by the of the selection range", Toyota President Akio Toyoda said in a statement. Toyoda participated in a two-hour meeting with the Panel by telephone shortly after the 11 March earthquake in Japan, according to the Panel of Chairman, former US Transportation Secretary Rodney Slater.
Problems more quickly deal with the company will help improve their processes, said Panel members. In the meantime, Member trust in Toyota pressed quality.
"Each machine built companies, as long as you people deal with imperfect will be." The record for Toyota, that food safety issues are so rare, that statistically, you should very probably drives a Toyota, feel, said panel member Norman Augustine, former Chairman and CEO of Lockheed Martin Corp."
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